We hope everyone is staying warm and out of this terribly cold weather we are currently experiencing.
In the event you are out navigating the roads, should you come across any down limbs/trees within the district that are in road ways/over sidewalks or lowly overhanging road ways (potential driving hazards), please utilize the below contact information to report these sightings to the counties they pertain too:
Travis County Road & Bridge: (512) 854-9114
Williamson County Road & Bridge: (512) 365-2311
The WTC MUD 1 office is closed this week for in-person assistance - normal business hours will resume next week. As always, should you need assistance during normal business hours regarding your account or any other matters, please utilize the below contacts:
- 24/7 Inframark After-Hours: 1-800-990-0608
- Questions or concerns: CSAUS@inframark.com
- Customer service for matters pertaining to your bill: 1-800-579-4500
Additionally, please refresh yourself on the necessary precautions to take during weather events of this nature:
The below link provides information on how to winterize specific parts of your homes water system.
Winterization Methods for in and throughout your home.
How to operate your customer side shut off valve:
It is recommended you be familiar with operating your customer side shut off valve - this valve DOES NOT require a special tool of any sort to operate it. Upon exercising your customer side shut of valve, please verify that the water is no longer flowing through the meter into your home. If there is still water flowing through, you will need to contact a plumber to repair your customer side shut off valve.
WTC MUD 1 Meter Box and Shut Off Valve Configuration
Below is the most prevalent meter box and shut off valve configuration within WTC MUD 1. Please note that your customer side shut off valve will most likely be located in a circular valve box (as seen in the below picture) behind the meter box, closer to your home. The customer side shut off valve will not require a special tool to exercise it, if you locate a valve that seems to need a tool, that is the district side valve, please avoid interacting with the district side valve.
