Board of Directors

PRESIDENT

I am honored to serve as a Director for WTCMUD No. 1 and to represent the community that my family and I have proudly called home for the past 27 years. Living in Anderson Mill West has given me a deep appreciation for the neighbors, families, and shared values that make our community such a special place to live.

Throughout my life, I have dedicated myself to helping others. I have taught children, cared for those in need, and worked with the elderly. These experiences have shaped my values of compassion, responsibility, and service, and they continue to guide my commitment to our community.

Over the years, I have volunteered in many neighborhood activities, including Fourth of July parades, Movies in the Park, and Easter egg hunts for local children and families. I believe strong communities are built when neighbors come together, support one another, and take an active role in making their community a better place.

As a WTCMUD No. 1 Board Director, I understand that our district's responsibilities extend far beyond providing safe and reliable water service. The Board plays an important role in protecting property values, enforcing deed restrictions, maintaining community spaces, supporting our local fire station, and ensuring that our parks remain clean, safe, and enjoyable for residents of all ages.

During my tenure on the Board, I have been proud to help:

• Maintain a balanced budget while controlling operating costs.
• Preserve strong reserve funds through responsible financial management.
• Work to keep property taxes as low as possible while maintaining essential services and investing in critical infrastructure.
• Ensure compliance with state and federal environmental regulations.
• Maintain high water quality standards for residents.
• Successfully complete required regulatory audits and inspections.
• Support drainage improvements that help reduce flooding risks.
• Respond promptly to resident concerns and deed restriction issues.
• Guide investments in water, sewer, and drainage infrastructure to support the district's long-term needs.
• Restore and maintain district parks to the highest standards of cleanliness, safety, and appearance.
• Secure a new concrete pathway near a local elementary school at no cost to taxpayers through a partnership with an Eagle Scout candidate, creating a safer route for students and families.

I am committed to serving with integrity, accountability, transparency, and fiscal responsibility. It has been a privilege to serve the residents of WTCMUD No. 1, and I look forward to continuing to work alongside my fellow Board members and neighbors to preserve the high quality of life that makes our community such a wonderful place to call home.

Email: bjones@wtcmud1.org
Mailing Address: 1000 Old Mill Road, Cedar Park, TX 78613

VICE PRESIDENT/TREASURER

Hanoi Avila has lived in the district for approximately 12 years with his wife and three children. Avila is passionate about governance within our democratic institutions, and that is one of the main driving forces for his unwavering commitment to serve our district and the public. He has a known track record of leadership in his community, both at the for-profit and non-profit level. Avila’s institutional leadership as former CEO of a multimillion-dollar construction company in Austin, TX, provides him with the essential skills and knowledge needed to lead and administer our district’s operations and infrastructure. Mr. Avila has also served as a board member in various nonprofits, both nationally and internationally. After serving the for-profit sector for several years, he is now working for a religious non-profit corporation in which he is currently serving as their Chief Ministry Officer. Mr. Avila holds an M.Div. from Fuller Theological Seminary and a bachelor’s in social work from the University of Texas at Austin with a focus on community development.

Email: havila@wtcmud1.org
Mailing Address: 1000 Old Mill Road, Cedar Park, TX 78613

ASSISTANT SECRETARY

Carrol Norrell lived in Austin for three years before moving in 2019 to the WTCMUD No.1 district and began volunteering right away through collaboration with neighbors, contacting the MUD board and participating in volunteer advisory committees. She has been an elected WTCMUD No. 1 Director since 2024. She reads all her communications and collaborates with contract providers. Also, before serving on the MUD Board, she served as an elected HOA official in Volente Hills subdivision.

Respected Leader and Educator

Carrol has been a respected leader in the educational community at-large and many public and private education organizations for almost forty years as central office administrator, campus administrator and classroom teacher at all levels. As Director of Special Education for ten school districts, she represented each in five counties Community Resource Coordinating Group (CRCG). She was once a Director of a large church day care program providing service for bed babies through kindergarten. Carrol has a BS and MS in education methodology and financial leadership and additional post-graduate work in school finance.

Retirement

After she retired from public education she became a registered LLC consultant wherein she provided services to educators, other individuals and some businesses. Interestingly, this endeavor expanded to providing biography writing with or for individuals.

Additionally, she taught ESL and core content adult education classes at the college level, and was principal and IEP coordinator at a private residential school for special needs students from multiple states and some other countries. Upon moving to the Austin area, she did state scoring of required student writing at Pearson Inc., ESL writing classes at a Cedar Park private school, and high school substitute teaching at a large private school.

Financial/Budget Experience

• Carrol has had extensive experience developing and working with budgets of local businesses, and state and federal budgets. She managed finances for a successful homebuilding company in South Texas for many years.

• She managed the cooperative program combined budgets of ten Texas ISDs that were encompassed in five counties, while overseeing student programming, hiring and supervising professional, para-professional and contract staff. She ensured that every state and federal report was completed and filed by due dates.

• Additionally, she served as elected Director and Secretary to a Texas area Groundwater Conservation District for several years. In that capacity, she was jointly responsible for budget management, legal updates and Texas Railroad Commission communications. In her capacity at the Groundwater District, on occasion she assisted with technical staff in testing water levels in county test wells.

Interpersonal Skills

She is trained in interpersonal skills development and

• has taught classes to help professionals, parents and students develop better skills in their private and work worlds.

• has been trained in mediation, anger resolution therapy, and intervention strategies such as recognizing signals and cues of when to stand and when to walk away. She has done mediation between school staff and jointly between parents and schools.

• has other trainings that include the E.I. duPont deNemour Leadership Development Process (LEAD), Behavior Intervention Programs, Texas Association of 504 Coordinators and Hearing Officer Training Programs and an honorary doctorate in ordained ministry with chaplaincy focus.

Other Experiences and Sports

• She has been an active Bible teacher, church pianist, Christian music vocalist and worked with missionaries in Mexico. She continues to be active in Bible teaching. She does a little art painting and works with her plants.

• In her young life she was quite athletic. Because there were no required provisions of girls’ sports in high school then, she played in women’s leagues. Women’s league fast-pitch softball was a long-standing sport for her. In college she played volleyball, did archery and participated in competitive swimming.

• She is named a Paul Harris Fellow by Rotary, was awarded a Rhodes Scholar entitlement, been a highly involved elected Chamber of Commerce Director, and been much involved in church work no matter where she has lived.

Carrol has a good standing as a community organizer, worker, manager of money and working with people in almost any circumstance - from church committees, school committees, Chamber of Commerce, standing before U.S. Legislature committee explaining needed change in certain requirements in special education, being a part of a Groundwater District before State Legislature as well as Federal Congress regarding uranium mining impact on groundwater, giving motivational talks to small groups/large groups and much more. Although she is “retired,” she is an avid worker and doer of things for others.

Email: cnorrell@wtcmud1.org
Mailing Address: 1000 Old Mill Road, Cedar Park, TX 78613

SECRETARY

Chris has been a WTC MUD1 Director for 30 years and AMWNA president for 2 years. After moving to WTC MUD 1 in 1992, Chris was appointed to fill an unexpired term of a director whose job required him to out of state. Chris was elected to WTC MUD11 Board in1994 and has served as a WTC MUD 1 director all but 4 years since then.

Chris retired from the State of Texas after working in the Internal audit capacity for 6 different State agencies for 32 years. Additionally, Chris has owned and operated Texas Tax Specialists, offering tax consulting services since 1985.

Chris has four adult children ages 38-53 and 7 grandchildren. Of those grandchildren, the eldest is Junior at Notre Dame, one is at the University of Texas and one is at the University of Arkansas. The remaining 4 grandchildren all attend LISD schools.

Besides enjoying family, Chris has sat on the Boards of several Austin 501(c) 3 non-profits and currently operates Bethany United Methodist Church’s City of Austin Plus 1 program with his wife, Silvia.

When Chris retires, he hopes to hunt and fish northern New Mexico and points west.

Email: crocco@wtcmud1.org
Mailing Address: 1000 Old Mill Road, Cedar Park, TX 78613

ASSISTANT SECRETARY

My wife and I made Anderson Mill West our forever home in 2001, drawn to its mature trees, walkable schools, convenient location, strong sense of community, and the fact that Anderson Mill West does not have a homeowners association. It is the neighborhood where we chose to put down roots and raise our family.

Professional Experience & Background

My career has been built on operational discipline and public service. Advancing from cashier to assistant manager at Rudy’s Bar-B-Q, I developed a management approach centered on strong processes, accurate data, and fact-based decision-making. I later brought this operational focus to the private sector as a warehouse manager, where I restructured systems for efficiency and accuracy.

My passion for public service grew while working at the Williamson County Tax Assessor-Collector’s Office in Cedar Park. Today, I work for CapMetro, where I continue my commitment to serving the public every day.

MUD Involvement & Board Service

My involvement with our Municipal Utility District (MUD) began when I attended a board meeting to address a neighborhood traffic safety issue. That experience motivated me to stay engaged, ask critical questions, and advocate for greater transparency, open communication, and fiscal responsibility across district operations.

I first ran for the Board in 2020 and narrowly lost. Rather than step away, I continued attending board meetings, learning about district operations, meeting residents, and listening to their concerns. I remained engaged because I believed the issues that motivated me to run were still important. I ran again in 2022 and was elected to the Board.

Since being elected, I have focused on bringing practical solutions and accountability to our district:

Transparency & Open Government: I consistently advocate for substantive discussions to happen in public view, ensuring agendas, meeting materials, records, and video recordings are easily accessible so residents understand how decisions are made.

Fiscal Responsibility: I supported competitively rebidding professional service contracts that had been in place for over 30 years, successfully updating our legal, engineering, and bookkeeping providers.

Deed Enforcement Reform: I supported a complaint-based enforcement process backed by proper documentation and transparent public discussion.

Infrastructure & Parks Leadership: Serving on the infrastructure, parks, and solid waste committees, I helped develop and implement our Capital Improvement Plan. I prioritize maintaining core water, wastewater, and drainage systems, while applying a “maintain and operate safely first” philosophy to our parks and community assets.

My Approach

Across both my professional career and public service, my guiding principles remain constant: listen to residents, ask tough questions, use data, spend carefully, and keep government open. My goal is to preserve the qualities that make Anderson Mill West home while ensuring our district remains responsive, fiscally sound, and focused on our community’s needs.

Email: dflores@wtcmud1.org
Mailing Address: 1000 Old Mill Road, Cedar Park, TX 78613